Rome release will change your day-to-day ways of working. You can add a system log, a notification to an admin, or perhaps automatically create an incident to be solved or manually assign a task to a team if integration fails within your flow.Ĭustomer Service Management (CSM) – The plug-in Next Best Action for Customer Service in the Rome release allows you to create the next best actions like guidance or decision trees depending on the record your agents are working on. They can create an appointment or edit an existing one, easily find available spaces ad request extra services without the need to open a separate application.įlow Designer – The new Error Handling feature allows you to trigger separate flow logic if the default logic fails for any reason. Workplace Service Delivery (WSD) – Now, employees have access to all the Workplace Reservation Management features from their Outlook application. NLU Workbench enhancements – Multilingual Model Management delivers an enhanced workbench experience with multiple ways of translating a model from a primary language to a secondary language for greater flexibility. Search external content securely, driving a cohesive experience for customers looking for a unified portal solution. Virtual Agent enhancements – Transform user engagement and simplify developer experiences with features such as asynchronous chat, Virtual Agent Designer, and conversational analytics.ĪI Search enhancements – Improved accuracy and relevancy for an enhanced user experience. End the struggle with how and when to turn on automation solutions from ServiceNow, and increase deflection while lowering MTTR. This will open up a world of new features, faster than ever.Īutomation discovery – Identify opportunities for automating ServiceNow applications, such as Virtual Agent and Agent assist. HR Service Delivery (HRSD) – From the ServiceNow Rome release, the Employee Center will be delivered through the ServiceNow Store. These containers can be deployed on any scale, or as a blueprint for upscaling MID server environments.
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With Docker Recipes, any Windows or Linux admin will be able to create a unified container. IT Operations Management (ITOM) – Rome’s new feature enables containerization for MID servers. This plugin can be integrated with the App Engine Studio but will also be made available on the Store as a standalone plugin at no additional cost. A powerful, streamlined interface allows to create and configure rich mobile experiences. Mobile App Builder – Mobile App Builder will be your new go-to place for Mobile Apps, replacing the current Mobile Studio. The article focuses on the technical aspects primarily relevant for Admins, Developers, and Security teams. We took a sneak peek into the new instance to give you a summary of some great new features being added. The Rome release is just around the corner, and just like any release from ServiceNow, Rome also has a lot of fab new features and enhancements.